Meet Our Staff
The People Behind Your Stay
From the front desk to housekeeping, every member of our team is dedicated to making your visit to Hotel UMass comfortable, memorable, and uniquely yours.
Chandrick Hayes
Chandrick Hayes is a customer-focused hospitality leader with over 20 years of experience across a wide range of operations.
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Anna Bernstein
Anna Bernstein brings over 20 years of experience in the hospitality industry, having worked with national hotel brands including Hyatt and Marriott International.
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Brittany Cote
Brittany Cote serves as the Assistant Manager of Hotel UMass, bringing over 10 years of experience in the hospitality industry, with a focus on front office operations and guest services.
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Timothy P. Haley
Timothy P. Haley brings over 25 years of leadership experience across marketing, production, events, and branding, having worked with major organizations including PepsiCo, MTV,...
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Gina Pittman
Gina Pittman brings more than 25 years of combined hospitality and professional experience to Hotel UMass.
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Carlos Avila
Originally from Ecuador, Carlos Ávila brings dedication and a strong work ethic to his role as Maintainer II – Supervisor at Hotel UMass.
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Abena Charles
Originally from Antigua and Barbuda, Abena Charles brings dedication and a strong work ethic to her role as Administrative Assistant at Hotel UMass.
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Find answers to common questions about your stay, amenities, and reservations.
Visit FAQ ->Join Our Team
We're always looking for passionate people who love hospitality as much as we do.
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