Hotel UMass has plenty to offer guests year round! Whether you're looking for attractions on-campus or off-campus, we can help point you in the right direction!
We offer unrestricted in/out parking to all our guest for a nominal fee of $6 per night. Parking is good until 5pm on the day of your departure, so long as the vehicle is registered with the front desk. Certain group/departmental rates (may) include complimentary parking. Please contact the hotel main desk at 877-822-2100, to confirm. Garage restriction is 7'2".
Yes, the Peter Pan Bus Line conveniently stops at The UMass Campus with a stop located the UMass Fine Arts Center.
UMass is part of the Chargepoint EV network with nearly a dozen charging locations on campus. Please visit the Chargepoint website for pricing information.
Enter the campus center parking garage, and park on level 2. Then walk into the concourse via the hallway and take the elevators to the 3rd level (hotel lobby). Once you get to the lobby, please register your vehicle(s) with the front desk.
The person whose name is on the reservation must be at least 18 years of age. Photo Identification is required upon check-in and a valid credit card.
The cots and refrigerators are offered upon request and are each $25+ tax per night. Cribs are complimentary.
Contact the booking agent used to make the reservation.
Yes we do.
We can provide you with a Credit Card Authorization form.
We have a 48 hour cancellation policy. Certain reservation types and blackout dates have a separate cancellation policy which is stated on the confirmation letter.
Check in time is any time after 3:00pm and check out time is by 11:00am. Any checkout after 11am will be subjected to a late checkout fee.
Please make sure to note your license plate information for check-in. Parking fee $6 per day per vehicle. Additionally, a valid pictured ID is required along with a form of payment; a credit card will be required for incidentals. The UMass Hotel accepts major Credit Cards, Cash and Travelers Checks. No personal checks will be accepted unless deposited seven days prior to arrival.
Yes, the UMass Hotel has a guest courtesy policy which state that quiet hours begin at 10:00pm.
We offer complimentary wireless internet for our guest rooms, lobby and the entire campus.
Yes. All rooms are non-smoking.
Pets are welcome at Hotel UMass with an additional one time pet fee of $50. No fee will be charged for service animals.
Non-refundable fee: $50
Max weight: 75 lbs
Max Size: Large
Pet Policy: $50 (1-4n), $100 (5+nights); 2 pets Max
Excessive Pet Damage Fee: $250.00 per room
No. We are run by the University of Massachusetts. The UMass Hotel is a teaching hotel and the majority of our employees are UMass students in the Hospitality and Tourism Management major.
Copy Service will be available at Front Desk.
Guests have complimentary access to the Body Shop in Totman Gym during the academic year. Guests have complimentary access to Recreation Center and campus pool.
Yes. For more information about the physical features of our accessible rooms, please call 1-413-549-6000.
Complimentary breakfast is offered from 7am to 10am and it includes a variety of fresh baked pastries, muffins, bagels, yogurt, cereal, granola, coffee, juice, tea and an assortment of fresh fruit.
There are many dining options in the Campus Center Complex (the building that the hotel is a part of). For more information please visit: http://www.umassdining.com/locations-menus/campus-center
We have a bar in The Commonwealth Restaurant located on the top floor of Worcester Commons.
Meals at Marriott Center located on the 11th floor of the campus center for select days during the semester is a core course within the Hospitality and Tourism Management (HTM) program. https://www.isenberg.umass.edu/programs/undergraduate/on-campus/majors/htm/marriott-meals
Please contact the hotel concerning your bill.
Yes, the hotel requires $50.00
With either a credit card or debt card.
The incidential deposit is released on the day of your departure at midnight. Your bank will then have to post the transaction to your account.
You can contact the Events Sales office directly 1-413-577-8100.
You can contact the Events Sales office directly 1-413-577-8100.
