Frequently Asked Questions
Reservations
I booked my reservation through another website, how do I change or cancel it?
Contact the booking agent used to make the reservation.
Do you have connecting rooms?
I would like to pay for someone else's hotel reservation, what do I do?
We can provide you with a Credit Card Authorization form. Please email [email protected].
What is your cancellation policy?
What age must I be to check into Hotel UMass?
Can I add a rollaway, fridge or pack n plays to my reservation?
Cots are available upon request for $25 + tax per night. Pack n plays are complimentary. Refrigerators are now included in every room at no additional charge.
Food
What are the dining options in the Hotel?
There are many dining options in the Campus Center Complex (the building that the hotel is a part of). For more information please visit: http://www.umassdining.com/locations-menus/campus-center
Is there any dining option run by Hospitality and Tourism Management (HTM) program?
Meals at Marriott Center located on the 11th floor of the campus center for select days during the semester is a core course within the Hospitality and Tourism Management (HTM) program. https://www.isenberg.umass.edu/programs/undergraduate/on-campus/majors/htm/marriott-meals
What is included in the complimentary continental breakfast?
Is there a bar at the Hotel?
General
What is needed at check in and accepted forms of payment?
Check-In & Payment Information
To ensure a smooth arrival, please have the following ready at check-in:
- License Plate Information – Required for parking registration
(Parking fee: $8 per vehicle, per day) - Valid Photo ID – Government-issued identification is required
- Form of Payment – A credit card is required for incidentals
We accept the following forms of payment:
- Major credit cards (Visa, Mastercard, Discover, and American Express)
- Cash accepted at checkout only
Does the UMass Hotel have quiet hours?
Is wireless internet available?
We offer complimentary wireless internet for the entire campus.
Is the UMass Hotel non-smoking?
Is the UMass Hotel pet friendly?
Dogs are welcome at Hotel UMass with an additional one time fee of $50. No fee will be charged for service animals.
Non-refundable fee: $50
Max weight: 75 lbs
Max Size: Large
Dog Policy: $50 (1-4n), $100 (5+nights); 2 pets Max
Excessive Dog Damage Fee: $250.00 per room
Is the UMass Hotel affiliated with any hotel chains?
Does the Hotel have a business center?
Copy Service will be available at Front Desk.
Is there a gym or pool at the UMass Hotel?
Guests have complimentary access to Recreation Center and campus pool. Be sure to check their website ahead of your visit, as operational hours and facility schedules vary throughout the year.
Are there accessible rooms/facilities available at Hotel UMass?
What time is check-in and check-out?
Accounting
I have question about my bill, who do I Call?
Does the hotel require a deposit for incidentals?
How can deposit for incidentals be held?
With either a credit card or debit card.
When will the incidental deposit be returned to my debit or credit card?
The incidental deposit is released on the day of your departure at midnight. Your bank will then have to post the transaction to your account.
Meetings
How do I set-up a meeting, conference, wedding or reserve food?
How do I set-up a block of rooms for my group?
Transportation & Directions
Where can I park when I arrive on campus?
Enter the campus center parking garage, and park on level 2. Then walk into the concourse via the hallway and take the elevators to the 3rd level (hotel lobby). Once you get to the lobby, please register your vehicle(s) with the front desk.
Is there a fee for parking in the Campus Center Parking Garage?
We offer unrestricted in/out parking to all our guest for a nominal fee of $8 per night. Parking is good until 5pm on the day of your departure, so long as the vehicle is registered with the front desk. Certain group/departmental rates (may) include complimentary parking. Please contact the hotel main desk at 413-549-6000, to confirm. Garage restriction is 7'2".
Is there a bus line that stops at Hotel UMass?
Can I charge my electric car at UMass Hotel?
UMass is part of the Chargepoint EV network with nearly a dozen charging locations on campus. Please visit the Chargepoint website for pricing information.
How do I get to the UMass Hotel?
Still have questions?
Our Concierge team is available around the clock to assist you with special requests or detailed inquiries.
