Frequently Asked Questions

You can contact the Events Sales office directly 1-413-577-8100.

You can contact the Events Sales office directly 1-413-577-8100.

Yes. All rooms are non-smoking.

Unfortunately, we do not allow pets in the hotel. Please inquire with our front desk staff for information on local kennels, or kindly leave pets at home. Exceptions are made for service animals only.

No. We are run by the University of Massachusetts. The UMass Hotel is a teaching hotel and the majority of our employees are UMass students in the Hospitality and Tourism Management major.

Copy Service will be available at Front Desk.

Guests have complimentary access to the Body Shop in Totman Gym during the academic year.  Guests have complimentary access to Recreation Center and campus pool.

Yes. For more information about the physical features of our accessible rooms, please call 1-413-549-6000.

Check in time is any time after 3:00pm and check out time is by 11:00am.

A valid pictured ID is required along with a form of payment; a credit card will be required for incidentals.  The UMass Hotel accepts major Credit Cards, Cash and Travelers Checks.  No personal checks will be accepted unless deposited seven days prior to arrival.

Yes, the UMass Hotel has a guest courtesy policy which state that quiet hours begin at 10:00pm.

We offer complimentary wireless internet for our guest rooms, lobby and the entire campus.

Yes, the hotel requires $50.00

With either a credit card or debt card.

The incidential deposit is released on the day of your departure at midnight. Your bank will then have to post the transaction to your account.

Please contact the hotel concerning your bill.

Meals at Marriott Center located on the 11th floor of the campus center for select days during the semester is a core course within the Hospitality and Tourism Management (HTM) program. https://www.isenberg.umass.edu/programs/undergraduate/on-campus/majors/htm/marriott-meals

Complimentary breakfast is offered from 7am to 10am and it includes a variety of fresh baked pastries, muffins, bagels, yogurt, cereal, granola, coffee, juice, tea and an assortment of fresh fruit.

There are many dining options in the Campus Center Complex (the building that the hotel is a part of). For more information please visit: http://www.umassdining.com/locations-menus/campus-center

We have a bar in The Commonwealth Restaurant located on the top floor of Worcester Commons.

Enter the Campus Center Parking Garage. Get a ticket on the way in and park on the 2nd Level of the garage. Then walk into the concourse via the hallway and take the elevators to the 3rd level (Hotel Lobby).

We offer unrestricted in/out parking to all our guest for a nominal fee of $6 per night. Tickets are validated upon check-in and can be used up until 5 pm on the day of your departure. If your parking pass is misplaced you will charged an additional $6 fee per night to replace it. Certain group/departmental rates (may) include complimentary parking. Please contact the Hotel main desk at 877-822-2100, to confirm. Garage restriction is 7’2”.

UMass is part of the Chargepoint EV network with nearly a dozen charging locations on campus. Please visit the Chargepoint website for pricing information.

We have a 48 hour cancellation policy.  Certain reservation types and blackout dates have a separate cancellation policy which is stated on the confirmation letter.

The person whose name is on the reservation must be at least 18 years of age. Photo Identification is required upon check-in and a valid credit card.

The cots and refrigerators are offered upon request and are each $10 per night. Cribs are complimentary.

Contact the booking agent used to make the reservation.

Yes we do.

We can provide you with a Credit Card Authorization form.